Friday, February 20, 2015

IBIBAZO USHOBORA KUBA WIBAZA KURI MERGIMS


Ikaze kurubuga rwahariwe ibibazo mwaba mufite kuri mergims n'uko ikora. Muramutse mutanyuzwe n'ibisubizo biri kuri uru rubuga, mwatwohereza ibibazo byanyu kuri support@mergims.com

Murakoze.

Nizihe serivise zitangwa na MERGIMS?
Kugura ikarita yo guhamagara.
Kugura umuriro wamashanyarazi.
Kwishyura fagitire y’ amazi.
Kwishyura amafaranga y’ishuli(iyi serivise ntiratangira).
Kugura no kugurisha amatike, indirimbo,amafoto, ibitabo elegitoronike.

Nibagiwe umubare wibanga wajye nakora iki?
Jya kuri page yokwinjira (login) ukande ahanditse ‘’Forgot your password’’haraza utuzu tubiri twokuzuzamo akambere kanditseho ''e-mail here'' wandikemo email yawe wanditse igihe wiyandikishaga bwamber naho aka kabiri kandisteho. Numara kubyuzuza neza byose urabona ubutumwa muri email yawe bukubwira uko uri bubigenze mukwandikisha umubare wibanga wawe mushya.

Namafaranga angahe kwijanisha(%) mukata umukiriya kuri buri servise mumuhaye?
Ugura nta mafaranga yongera kugiciro kicyo aguze (o% of service fee). Ugurisha, atanga hagati ya 1 na 3.5% bitewe n'amasezerano yagiranye na mergims.

Ese ko i karita yajye ya Banki (Credit Card) itarimo gukora kuri mergims?
Banza ugenzure neza niba I karita yawe ifite ububasha bwo gukorera hanze mubindi bihugu(international).

Reba niba kwikarita yawe hariho amafaranga ahagije kugirango ubone servise wifuza.

Nihe ikicaro cyanyu kiri mu Rwanda?
Markets Merger Ltd iherereye  Kacyiru, Kigali, akagali ka kamutwa.

Ni ubuhe buryo mukoresha kugirango umuntu abashe kwishyurira kuri interinete(internet)?
kugeza ubu mergims ikorana na PayPal, MasterCard Bank of Kigali mu kwishyura kuri interinete(internet)

Nigute nafungura konti muri PayPal?
Reba kuri https://www.youtube.com/watch?v=pzubfbvi5Ns iyi video iragufasha kumenya uko wafunguza konti muri PayPal.

Ese nigute nashyira application ya MERGIMS muri telephone yajye?
application mobile Android (Samsung,...) na IOS (Iphone) za mergims zirimo kunononsorwa. Mwaba mukoresheje www.mergims.com  webapp. Tuzabitangaza muminsi iri imbere igihe zizaba zasohotse.


Nigute nagura umuriro nkoresheje MERGIMS application?
Reba kuri https://youtu.be/V-Vc1hbquPo?t=1m13siyi video iri bugufashe kumenya uko wagura umuriro na MERGIMS application.

Ese ko ndihanze yigihugu nkaba shaka kugurira abo murugo umuriro nkoresheje MERGIMS nigute ndibumenye numero za Koteri(cash power)?
Baza abo ugiye kugurira umuriro numero ya koteri(compteur) igizwe n'imibare 11 iheruka niyo yinjizwa muri cash power yawe.

Urugero 08/09/ 12345678909 iyi mibare 08/09/  ine ya mbere ntikenewe.

Uwo nzaba nguriye umuriro se iyi mibare azayibona ate?
Uwaguriwe umuriro azabona message (Text, SMS) iriho ibyigenzi byose harimo numero ya cash power,izina ryumufata buguzi,imibare afite gushyira muri cash power, kwh yaguze ukozingana na mafaranga,naho uwaguze umuriro we azakira email imuhamiriza ko uwo yaguriye umuriro wamugezeho.

Reba iyi video irakwereka ubutumwa bugufi uzakira uko bumeze https://www.youtube.com/watch?v=V-Vc1hbquPo&feature=youtu.be&t=3m30s.

Ubutumwa bwohererezwa uwaguriwe umuriro
Dore ubutumwa bugufi buzahabwa umukiriya wacu(uguriwe umuriro) hakoreshejwe MERGIMS app. Ubutumwa bugufi,buzoherezwa na eSale(abo dufatanya nabo mu Rwanda) busobanura ibi bikurikira:
1.Cashpower (Umuriro). 
2.V# iyi mibare ikurikira niyo winjiza muri konteri yawe (cashpower) kugirango 
   ubone umuriro waguriwe.
3.REF# isobanura imibare wareberaho igihe wifuza kutugeraho ngo tugufashe. 
4.M# ni numero ya cashpower (Konteri) baguriye umuriro. 
5.kWh ni umubare wa kilowate zumuriro waguzwe.
6.Amafaranga yaguzwe umuriro hakasweho imisoro.
7.Tax ni amafarnga y’ imisoro yakasweho
8.Paid ni umubare wamafaranga yose hamwe yishyuwe nuwaguze umuriro. Aba      yahinduwe     muma nya Rwanda.
9.PAVOT ACCESS ikorana na Markets Merger Ltd kugirango mubashe kugura       umuriro. 
10.Iyi ni imibare wakwifashisha ushaka guhamagara Pivot Acces Ltd (ibyiza             waduhamagara mbere kuri +250783716276 tukaguha ubufasha bwihuse).

Ndashaka kwishyura fagitire y’ amazi nkoresheje MERGIMS application nigute nzamenya ko fagitire yishyuwe?
Uwishyuriwe fagitire y’amazi azabona message imwereka ko fagitire yamazi yamaze kwishyurwa naho uwayishyuye we yakire email imuhamiriza ko amazi yishyuwe koko.


Nigute wagurira umuntu ama inite ukoresheje MERGIMS?
Kanda hano https://www.youtube.com/watch?v=kBlMQHKLJEU urebe iyi video iribugufashe kumenya uburyo wagura ama inite ukoresheje MERGIMS

ubutumwa bwohererezwa uwaguriwe ama unite ya telephone
Dore ubutumwa bugufi buzahabwa umukiriya wacu(uguriwe ikarita yoguhamagara).Ubutumwa bugufi,buzoherezwa niyi numero 888 busobanura ibi bikurikira:
1.Ref: isobanura imibare wareberaho igihe wifuza kutugeraho.
2.Itariki ndetse n’isaha bishyuriyeho ikarita.
3.Amafaranga wishyuriwe.
4.Prev bal:ni amafaranga warusanganwe muri telefoni yawe
5.Bal: namafaranga ugize yosehamwe nyuma yuko bamaze kukoherereza             (amafaranga azaba yahinduwe mu manyarwanda.)
6. Iyi ni numero ya system yacu yohereza amafaranga. Ariko    ntimukayihamagare. Niba mwifuza kutuvugisha mwaduhamagara kuri    0783716276.

Ni gute nakwishyura amafaranga y’ishuli nkoresheje MERGIMS?
Kanda hano https://www.youtube.com/watch?v=TtvfwRmuHUk wirebere iyi video iragufasha kumenya uko wakwishyura amashuli ukoresheje application ya MERGIMS.